Shipping policy
Once we ship an order, we can no longer be responsible for its handling. All packages include a tracking number, but once we drop the package with the shipping carrier, we won't have any further information other than the one provided on the tracking page, and won't be able to control the final timeline of the shipment. We recommend ordering as early as possible to avoid delays. All packages will be shipped with insurance, however we are not responsible for any lost, delayed, or damaged packages. If one of these situations happen, as a courtesy we can help you file a claim with the shipping carrier to claim the insurance, but we won't be able to issue any refunds. Also as a courtesy, a new order may qualify for a discount, but this will fully depend on the time you have before your event, and our current workload.
Your order will be shipped to the address provided at checkout. Please double-check that this address is correct before submitting your order. We are not responsible for refunding or reshipping packages shipped to an incorrect address provided by the client.
If you have a package that was marked as delivered but you have not received it, please check with your neighbors, and check if the shipping address you provided is correct. Please reach out to the shipping carrier for further help.
As most of our products are time sensitive, we are very careful checking if the shipping date works with your event date, however, our commitment is to ship on a specific date and use the appropriate shipping method for it to deliver on the required date, and as much as we'd love to hand deliver each order, we have to rely on shipping companies to deliver. We won't issue any refunds for delayed packages. We strongly recommend to order as earliest as possible.
Your order will be shipped to the address provided at checkout. Please double-check that this address is correct before submitting your order. We are not responsible for refunding or reshipping packages shipped to an incorrect address provided by the client.
If you have a package that was marked as delivered but you have not received it, please check with your neighbors, and check if the shipping address you provided is correct. Please reach out to the shipping carrier for further help.
As most of our products are time sensitive, we are very careful checking if the shipping date works with your event date, however, our commitment is to ship on a specific date and use the appropriate shipping method for it to deliver on the required date, and as much as we'd love to hand deliver each order, we have to rely on shipping companies to deliver. We won't issue any refunds for delayed packages. We strongly recommend to order as earliest as possible.
